FAQ
Frequently Asked QuestionsQ: How many pictures will we receive?
A: We guarantee 20 images. These will be a selection of pictures with and without Santa as well as some candid.
Q: How long does it take to receive our pictures?
A: We guarantee you will recieve your pictures in 5-7 days. And in some cases we are even able to get them to you sooner. You’ll receive an email with a link and password, where you will be able to download the images and use them for your own personal use.
Q: What if it rains on the day of our shoot?
A: If it rains on the day of your shoot you have the option of rescheduling the shoot to any other available date. In some cases we may be able to provide some additional dates (make-up dates.) If unfortunately no dates are available that are convenient for you, you will receive a 100% refund.
Q: I'm a little concerned. My little one was really scared of Santa last year when we visited the mall and what if he has a complete melt down at the shoot?
A: We hear this concern a lot. No need to worry. We have some really good “tricks of the trade” that allow us to incorporate Santa into the pictures quite stealthily. We’re pretty confident you’ll be very happy with the results.
Q: Okay, but what if it takes longer than 20 minutes to work your magic and get the shoots for us?
A: If we have another family scheduled directly following your shoot, then we will have you hang out on the sidelines, and once we are finished we will take over with your family exactly where we left off. In fact we found that little ones that are initially frightened by Santa warm up to him after they have watched the little ones interact with him.
Q: Is Santa in the Sand / Santa in the Wilderness available anywhere else besides Manhattan Beach
A: Yes, we offer one day only “pop-up” locations at various cities throughout the year. Check our website regularly for more information, or email us with a suggestion.
Q: Does the Photographer shoot anything else besides Santa?
A: Yes, he sure does. He’s available for family, Maternity and Wedding Photography. You can see some of his work on his website; www.dejohnphotography.com or contact him Mark.DeJohn@DeJohnPhotography.com